Privacy Policy

1. What This Policy Covers

This Policy explains:

• What Personal Information we collect
• How and why we use it
• When we share it
• How we safeguard it
• Your rights under Canadian privacy law

“Personal Information” means information about an identifiable individual, including information that directly or indirectly identifies you.

2. Accountability & Privacy Officer

Peakify Hub Inc is responsible for Personal Information under its control.

We have designated a Privacy Officer responsible for compliance with Canadian privacy laws.

Privacy Officer Contact:

Email: contact@peakifyhub.com

Subject Line: Privacy Request

Mail:
Peakify Hub Inc
214 Selkirk Ave
Winnipeg, MB R2W 2L6

3. Information We Collect

We collect Personal Information directly from you, automatically through our website, and from third parties where appropriate.

A. Information You Provide

Contact & Inquiry Information

• Name
• Email address
• Phone number
• Company name
• Website URL
• Message content
• Information shared via webchat

Client & Service Information

If you engage our Services, we may collect:

• Billing details
• Business information
• Marketing assets and materials
• Campaign data
• CRM integrations
• Payment and transaction information

Marketing Preferences

• Consent records
• Communication preferences
• Channel selections (email, SMS, WhatsApp, etc.)

B. Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser and device information
• Pages visited
• Session duration
• Referral sources
• Cookie identifiers

This information is collected using cookies, analytics tools, and tracking technologies.

C. Information from Third Parties

We may receive information from:

• CRM and automation platforms
• Advertising platforms (e.g., Meta, Google, LinkedIn)
• Analytics providers
• Payment processors
• Business partners

We only collect such information where lawful and necessary for providing our Services.

4. How We Use Your Information

We use Personal Information for the following purposes:

A. Providing Services

• Responding to inquiries
• Delivering marketing and automation services
• Managing client accounts
• Processing payments

B. Business Operations

• Internal reporting and analytics
• Service improvement
• Auditing and compliance
• Preventing fraud

C. Personalization & Optimization

• Improving website performance
• Enhancing user experience
• Delivering relevant content

D. Marketing Communications

In compliance with Canada's Anti-Spam Legislation (CASL), we send commercial electronic messages only where we have:

• Express consent, or
• Implied consent permitted by law

All marketing messages include:

• Our business identification
• Contact information
• An unsubscribe mechanism

You may withdraw consent at any time.

5. Legal Basis for Processing

Under Canadian privacy laws, we process Personal Information based on:

• Your meaningful consent
• Contractual necessity
• Legitimate business interests
• Legal and regulatory obligations

Where required, we obtain express consent before collecting or using your information.

6. Sharing of Personal Information

We may share Personal Information with:

Service Providers

• Website hosting providers
• Cloud storage providers
• CRM and marketing platforms
• Email and SMS delivery providers
• Analytics providers

These providers are contractually obligated to safeguard your data.

Legal Requirements

We may disclose Personal Information to comply with laws, court orders, or lawful government requests.

Business Transactions

If Peakify Hub Inc is involved in a merger, acquisition, restructuring, or sale of assets, Personal Information may be transferred as part of that transaction, subject to safeguards.

We do not sell Personal Information.

7. International Transfers

Your Personal Information may be stored or processed outside Canada (including the United States or other jurisdictions where our service providers operate).

When this occurs, your information may be subject to foreign laws. We implement reasonable safeguards, including contractual protections, to ensure appropriate protection.

8. Data Retention

We retain Personal Information only as long as necessary for:

• Delivering Services
• Legal and regulatory compliance
• Business and accounting requirements
• Dispute resolution

When no longer required, information is securely deleted or anonymized.

9. Safeguards & Security

We implement appropriate physical, administrative, and technical safeguards, including:

• Encrypted connections (SSL/TLS)
• Secure cloud hosting
• Access controls
• Role-based permissions
• Contractual safeguards with service providers
• Regular monitoring and security reviews

While no system can guarantee absolute security, we take reasonable measures to protect Personal Information.

If a data breach occurs that poses a real risk of significant harm, we will notify affected individuals and relevant regulators as required by Canadian law.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate the website
• Analyze traffic and performance
• Improve marketing campaigns
• Enable webchat functionality

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Automated Processing

We may use automated systems to:

• Analyze website usage
• Score leads
• Detect spam or fraudulent activity
• Optimize advertising performance

These processes support our Services and do not replace significant human decision-making affecting individuals.

12. Your Rights (Canada)

Under Personal Information Protection and Electronic Documents Act and applicable provincial laws, you may have the right to:

• Access your Personal Information
• Request correction of inaccurate information
• Withdraw consent
• Request deletion (subject to legal limitations)
• Challenge our compliance with privacy laws

To exercise your rights, contact our Privacy Officer at contact@peakifyhub.com.

If you are not satisfied with our response, you may file a complaint with:

• Office of the Privacy Commissioner of Canada
  Website: https://www.priv.gc.ca
• If you are located in Quebec, you may also contact the Commission d'accès à l'information du Québec.

13. Children

Our Services are intended for businesses and individuals over the age of 16. We do not knowingly collect Personal Information from children.

14. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The updated version will be posted on this page with a revised “Last Updated” date.

We will not materially reduce your rights without notice where required by law.

15. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of Personal Information:

• Email: contact@peakifyhub.com
• Mail:
  Peakify Hub Inc
  214 Selkirk Ave
  Winnipeg, MB R2W 2L6
• Website: https://peakifyhub.com