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Emergency Calling (911) Notice

Effective date: 2026-05-27

This Emergency Calling (911) Notice (the “Notice”) explains the emergency-calling limitations of the voice features of the Peakify Hub Inc platform (the “Platform”) and the rules you must follow when you enable any voice feature: the AI voice receptionist or a softphone/SIP credential used in an app such as Groundwire.

A Peakify number is a secondary line for your AI assistant or softphone. It is not a replacement for your primary telephone service and must not be relied on to call 911 or any emergency service.

This Notice is incorporated by reference into the Master Services Agreement and our Terms of Service. Read it carefully. It limits how you can rely on the Platform in an emergency.

1. Read this first: the Platform does not provide reliable 911

Keep your own phone for emergencies. A traditional mobile phone or landline is the reliable way to reach 911: it transmits your live location to responders and keeps working during a power or internet outage. A Peakify number does neither. You, every authorized user, and anyone with access to a Peakify number must use a personal mobile phone or a traditional landline to call 911, and must not rely on the Platform for emergency calling.

Not a phone line. The Platform is an internet-based (VoIP) feature for an AI assistant and softphone, layered on top of the phone service you already have. It is not your primary line and is not a substitute for one.

2. Why 911 is not reliable on the Platform

  • No registered location by default. We do not, at this time, register a fixed emergency dispatch address for customer numbers. A 911 call may not carry a usable address, may not reach the correct dispatch center, and may fail to connect.
  • Depends on power and internet. A Platform call (including any attempt to dial 911) will not work during a power failure, a loss of broadband or mobile data, or an outage of the Platform or its underlying carrier.
  • No live location. Unlike a mobile phone, the Platform does not send the caller’s real-time location to responders.
  • 911 dialing is not blocked. For safety the underlying carrier does not disable the digits 911, but a 911 call placed from the number still cannot be relied on for the reasons above, so it must not be used for emergencies.

3. Customer rules

  • Do not use the number for 911. You agree not to use, and not to permit any authorized user or end-user to use, a Peakify number to contact 911 or any emergency, public-safety, hospital, ambulance, fire, or police service.
  • Inform your people. You must tell every authorized user, member of on-site staff, and anyone else who may use a Peakify number about these limitations, in particular that the number must not be used for 911 and that a mobile phone or landline must be used for emergencies. Where a number is used at a fixed location, post a conspicuous notice to that effect.
  • No reliance. You acknowledge that you have your own primary telephone service for emergencies and are not relying on the Platform for 911.

4. Charges for 911 calls

The underlying carrier may charge a penalty (currently approximately US $100 per call) for any 911 call placed from a number without a registered emergency address. You are responsible for, and agree to reimburse Peakify Hub Inc for, any such penalty or charge that results from a 911 call placed from a number on your account, in addition to any other charges under the Agreement.

5. Acknowledgment

Before any voice feature is enabled, you (through an authorized user with authority to bind your organization) must affirmatively acknowledge that you have read and understood this Notice, in particular that the Platform must not be used for 911 and that you will use your own phone for emergencies. We record and retain each acknowledgment, including the accepting user and the date and time.

6. Future registered-address option

We may, in the future, offer optional registered-address emergency (E911) service for customer numbers. If and when offered, it will be described separately, may carry an additional monthly charge, and does not change your obligations under this Notice unless and until you enable it and we confirm it is active.

7. Limitation of liability

To the fullest extent permitted by law, and without limiting the limitation-of-liability provisions of the Master Services Agreement, Peakify Hub Inc, its carrier, and their respective officers, employees, and sub-processors are not liable for any claim, loss, or harm arising from the inability to reach, delay in reaching, or misrouting of emergency services through the Platform. Your indemnity in the Master Services Agreement extends to claims arising from your failure to comply with this Notice, including your obligation to inform your people.

8. Changes to this Notice

We may update this Notice to reflect changes in carrier capabilities, regulatory requirements, or the Platform. Material changes will be notified by email and in the dashboard. Continued use of any voice feature after the effective date of an update constitutes acceptance, and we may require a fresh acknowledgment.

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